MLSS operates 24 hours a day, 7 days a week, 365 days a year throughout our service area providing both 911 EMS coverage as well as Basic and Critical Care Hospital and Nursing Home ambulance transfers. Through a computer assisted System Status Management program our Operational Staffing Schedule insures that we always have the right amount of staffed units to handle call demand. We also use computerized mapping software to aid us in making sure that the staffed units are stationed in the appropriate areas to minimize our response times.
In communities where we are the primary dedicated 911-EMS responder we consistently maintain the national response time criteria of eight (8) minutes, or less, in over 90% of all 911 responses. Our seriousness about maintaining this response time standard can be evidenced by our self-imposed commitment in many communities we cover to pay a monthly penalty if we fail to meet the criteria.
Every MLSS unit is equipped with GPS tracking and Automatic Vehicle Locators (AVL) that feeds data into our Computer Aided Dispatch (CAD) system to ensure that we dispatch the closest available unit to the call location. Our system can immediately provide the Emergency Dispatcher with the five (5) closest available Paramedic Units that can be dispatched to an emergency call. Our Paramedics and EMTs use an electronic tablet system to both receive and transmit patient and call data, as well as 12 lead EKG transmissions. Our Communication Center constantly dispatches and monitors all operational units on duty.